Why was my wallet top-up returned?

The wallet operator checks every credit before accepting it. The four common reasons for a return:

1. The wallet's balance would go over IDR 2,000,000. Spend some first, or upgrade the wallet.
2. The wallet has reached its monthly limit (IDR 20,000,000 a month for an unverified wallet, resetting on the 1st).
3. The name you entered does not match the wallet's registered name.
4. The number is not registered with that wallet.

A returned top-up is refunded straight away to your Kangaroo Service balance (shown as Wallet Balance in your account): the full amount you paid, fees included. Fix the cause and send again, or ask us to pay it back to your bank account.