Why is my transfer still "New"?

"New" means we're waiting for funds in your Automatcher wallet to settle the transfer. The most common reasons:

• The transfer hasn't been funded yet. Each customer has their own Automatcher account (a unique BSB and account number). Money sent to your Automatcher account is automatically attributed to you. There's no need to quote a reference on the bank transfer. If a transfer is awaiting funding when your deposit arrives, Automatcher applies it to that transfer; otherwise the deposit sits as wallet balance ready for future transfers.
• The deposit hasn't arrived yet. Our Automatcher account supports OSKO/NPP, so internet-banking transfers from Australian banks usually credit within seconds. Transfers from banks that aren't OSKO/NPP participants can take a few hours.
• The quote has expired. Each transfer has a locked exchange rate with an expiry shown on the payment screen. If you don't fund in time, the transfer is automatically cancelled and you'll need to create a new one with a fresh quote.

If you funded via OSKO/NPP more than an hour ago and the transfer is still "New", contact our support team with your transfer reference.