Why is my transfer in "Error" status?

"Error" means we couldn't complete the transfer. The three most common causes:

1. The destination bank was unavailable — an outage, scheduled maintenance, or correspondent issue on their side.
2. We needed to verify something with you and couldn't reach you — a compliance question, a discrepancy that needs your confirmation, or a missing detail.
3. The recipient details were invalid — wrong or missing account number, an inactive or dormant destination account, or a destination bank that doesn't accept the transfer type.

When a transfer errors, the full transfer amount is automatically returned to your Automatcher wallet. You can re-send the transfer (with corrected details, if needed) once the cause is resolved — note that you'll need to create a new transfer with a fresh quote, since the original quote will have expired.

Our team monitors errored transfers and will reach out to you. To resolve faster, contact our support team with your transfer reference.