Why do I need to verify my identity? (What is KYC?)

International money transfer is a regulated activity. Before we can move funds on your behalf, the law requires us to confirm that you are who you say you are. This process is called KYC ("Know Your Customer").

• In Australia, KYC obligations come from AUSTRAC under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
• In Indonesia, equivalent obligations come from Bank Indonesia (BI) and PPATK for remittance providers.

Verifying your identity once means:

• Your transfers can be processed without manual hold-ups every time you send.
• You're protected if someone tries to send money from your account without your permission.
• We can meet the safety and compliance standards that let us operate in both countries, and pass those protections on to you.

You only need to verify once. After verification we may still ask follow-up questions (for example proof of source of funds for a particular transfer), but the core identity check is a one-time step.