What does each transfer status mean?

Your transfer can be in one of four states:

• New — We've received your transfer instruction and are waiting for funds to settle from your Automatcher wallet. If you haven't pre-funded, this is where you'd top up via your internet banking.
• Processed — Funds have been released to your recipient's bank or wallet. We send you a confirmation email at this point.
• Error — Something stopped the transfer from completing — usually a destination-bank issue, missing information we needed to verify with you, or invalid recipient details. The transfer amount is automatically returned to your Automatcher wallet.
• Canceled — The transfer was cancelled — either because its quote expired before funding arrived, or because you asked us to cancel it.

Don't see your transfer's status? Sign in and open Activity, or contact our support team.