The amount my recipient got is less than I expected, why?

The amount we quote you is exactly what we send. Kangaroo Service does not charge any correspondent or intermediary bank fees, the "They receive" amount on your transfer summary is what arrives at the destination bank.

The most common reason for a discrepancy is destination bank fees. Some recipient banks charge an incoming-transfer fee that they deduct before crediting the account. We don't see or control these. They're set by the recipient's bank.

A secondary cause is FX rounding on the destination side, for currencies that round to whole units (JPY, IDR, KRW, etc.), the credited amount may be 1 unit different from what we sent.

If you suspect your recipient received significantly less than this, send our support team your transfer reference and a screenshot of their bank statement and we'll investigate.