If you searched “Kangaroo Service review” or “is Kangaroo Service safe” before sending money to your family, good. That’s exactly what you should do before trusting anyone with your money.
This post is our honest answer, written by the team who run the service, including the parts other review sites get wrong or out of date.
The short answer
Yes. Every transfer starts with a company regulated here in Australia, wherever your family is.
Kangaroo Service Pty Ltd (ACN 108 996 354) is registered with AUSTRAC, Australia’s financial crime regulator, as a remittance service provider. Those obligations cover every customer and every destination we send to: the Philippines, Indonesia and everywhere else our customers’ families are.
On transfers to Indonesia there’s a second layer. Our Indonesian company, PT Kangaroo Ausindo, is licensed by Bank Indonesia (licence No. 12/55/DASP/18), so those transfers answer to regulators at both ends. In short: AUSTRAC registered & licensed by Bank Indonesia.
We’ve been sending money home for 18+ years for Filipino, Indonesian and other diaspora communities across Australia. We’re also members of ARCPA in Australia and APPUI in Indonesia, the remittance industry associations in the two countries where we’re regulated.
What “regulated” actually means for you
Being registered with AUSTRAC makes us a reporting entity under Australia’s anti-money laundering and counter-terrorism financing (AML/CTF) laws. In practice, that means:
- We verify who you are. The ID check when you sign up is a small hassle. It’s also what keeps criminals out of the system your family’s money moves through.
- We report to the regulator. Certain transactions and any suspicious activity must be reported to AUSTRAC. That’s a legal obligation, not a marketing line.
- These rules apply to every transfer we send, whether it’s going to the Philippines, Indonesia or anywhere else. There’s no destination we serve casually.
- Transfers to Indonesia are checked on the receiving side too. Bank Indonesia licenses PT Kangaroo Ausindo, which means Indonesian transfers are overseen at both ends.
How your money is protected in practice
- The amount we quote is the amount that arrives. No deductions on the receiving end. This is written into our terms and applies to every transfer, to every country we send to.
- We send when your payment clears. Your transfer is processed once your funds reach us, and most transfers land the same day.
- A person replies. Most of our customers deal with us on WhatsApp, and the person replying is a member of our team. The team speaks English and Bahasa Indonesia, and we are on WhatsApp Monday to Friday, 9am to 5pm AEST.
- Your personal data is handled under Australian privacy law.
What customers say
At the time of writing we’re rated 4.8 out of 5 on Trustpilot from 131 reviews, and 96% of them are five stars.
Here are two, unedited, from a customer who said we could share it:
I have been with Kangaroo for nearly 15 years plus. It’s always good and reliable. Service on time.
Obed, via Trustpilot
I’ve been using Kangaroo Service over the years and I am very happy with the service. Especially with the service from Ms. Siska always assist with her professionalism. Thank you so much
Eva, via Trustpilot
We started with Indonesia, so most of our reviewers today send there. The same team, the same exact-amount guarantee and the same AUSTRAC obligations stand behind every transfer to the Philippines and beyond.
Our Trustpilot profile is public and we don’t filter it. Read the critical reviews too. That’s where you learn how a company handles problems.
Where we’re honest about our limits
- We’re not a bank. We’re a licensed remittance provider. Your money isn’t sitting in an account with us. It’s moving to your family.
- We don’t do “instant.” Most transfers land the same day. If anyone promises instant international transfers with no conditions, read the fine print.
- Signing up takes effort. ID verification is required by law. You do it once.
- We reply during business hours: Monday to Friday, 9am to 5pm AEST. Message us outside those hours and you’ll hear from a real person when we’re back, not a bot pretending to be us.
- We won’t always be the cheapest on any given day. What we promise is that the number we quote is the number that arrives.
Why some review sites are out of date
Some third-party comparison pages still describe how Kangaroo Service worked years ago, including posting ID documents to us. That process no longer exists. Sign-up and ID verification are done online at online.kangaroo-service.com.
If you read something that doesn’t match what you see on our site, trust the site, or message us and ask.
Don’t take our word for it. Check us yourself
- AUSTRAC Remittance Sector Register: search “Kangaroo Service Pty Ltd”. This is the one that covers your transfer, whatever the destination.
- ASIC / ABN Lookup: ACN 108 996 354, registered in Australia since 2004.
- Bank Indonesia’s public register of licensed payment providers: PT Kangaroo Ausindo, licence No. 12/55/DASP/18, the extra layer on Indonesian transfers.
It takes five minutes. We’d rather you did.
Ready to send money home?
Message us on WhatsApp and talk to a person first, or sign up at online.kangaroo-service.com.
Frequently asked questions
Is Kangaroo Service legit?
Yes. Kangaroo Service Pty Ltd is AUSTRAC registered in Australia, and PT Kangaroo Ausindo is licensed by Bank Indonesia (licence No. 12/55/DASP/18). Both can be verified on the regulators’ public registers.
Do you send money to the Philippines?
Yes. Transfers to the Philippines are covered by the same AUSTRAC obligations and the same exact-amount guarantee as every transfer we send.
How long has Kangaroo Service been operating?
18+ years, serving diaspora communities across Australia.
Is Kangaroo Service regulated in Indonesia?
Yes. PT Kangaroo Ausindo holds Bank Indonesia licence No. 12/55/DASP/18.
Will my family receive the full amount?
Yes. The amount quoted is the amount received, with no deductions on the receiving end.
How do I reach a real person?
Message us on WhatsApp 61425813751 and a member of our team picks it up during business hours Monday to Friday, 9am to 5pm AEST. You can also email support@kangaroo-service.com.
