Question 1

What are the fees for sending money to Vietnam?

Accepted Answer

Fees for sending to Vietnam are flat and shown before you confirm:

• From Australia: $5.00 per transfer.

The total cost is always shown upfront before you confirm.

Question 2

Will my recipient receive the full amount?

Accepted Answer

Yes. We guarantee your recipient receives the exact amount quoted. Unlike transfers that pass through correspondent banks — where intermediaries can deduct fees in transit — the amount you see when you send is the amount that arrives.

Question 3

What exchange rate do you offer for Vietnam (VND)?

Accepted Answer

We offer a competitive VND rate, locked when you confirm — with no hidden margin. Check the live rate and your total cost in our calculator, no sign-up required.

Question 4

How long does it take to send money to Vietnam?

Accepted Answer

Transfers to Vietnam via bank deposit arrive typically under 1 hour, same day guaranteed.

Question 5

What payment methods can I use to send money to Vietnam?

Accepted Answer

From Australia
• Bank Transfer — Direct transfer from your Australian bank account. The in-app "Remitter Wallet" option is a prepaid top-up that is also funded by bank transfer.

Question 6

How does my recipient receive money in Vietnam?

Accepted Answer

Your recipient in Vietnam can receive funds via:

• Bank deposit (VND) — paid directly into your recipient's bank account.

Question 7

Does my Vietnamese recipient need to provide their CCCD?

Accepted Answer

No. Kangaroo Service pays out directly to a bank account in Vietnam. We do not require your recipient to provide their CCCD (Căn cước công dân, the Vietnamese national ID) to us.

That said, the recipient's bank may exercise its own discretion and ask for the CCCD when crediting a foreign inward transfer, particularly for larger amounts. This is at the bank's prerogative and outside our control. If the bank requests it, your recipient simply provides their CCCD to the bank to complete the credit.

Question 8

How long does a transfer to Vietnam take?

Accepted Answer

Funds typically arrive in your recipient's Vietnamese bank account within the same business day, and often faster.

Delivery time can occasionally be longer if your recipient's bank applies extra checks on incoming foreign transfers, or if the transfer is initiated outside Vietnamese banking hours. If you need to track the status of a specific transfer, you can do so from your Kangaroo Service account at any time.

The Easier Way to Send Money to Vietnam

How to Pay for Your Transfer to Vietnam

Bank Transfer

How Your Recipient Will Receive the Money in Vietnam

Bank Deposit

How much does it cost to send money from Australia to Vietnam?

Fixed Transfer Fee

Transparent Pricing

Frequently Asked Questions

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