Question 1

What are the fees for sending money to Germany?

Accepted Answer

Fees for sending to Germany are flat and shown before you confirm:

• From Australia: $5.00 per transfer.

The total cost is always shown upfront before you confirm.

Question 2

Will my recipient receive the full amount?

Accepted Answer

Yes. We guarantee your recipient receives the exact amount quoted. Unlike transfers that pass through correspondent banks — where intermediaries can deduct fees in transit — the amount you see when you send is the amount that arrives.

Question 3

What exchange rate do you offer for Germany (EUR)?

Accepted Answer

We offer a competitive EUR rate, locked when you confirm — with no hidden margin. Check the live rate and your total cost in our calculator, no sign-up required.

Question 4

How long does it take to send money to Germany?

Accepted Answer

Transfers to Germany via bank deposit arrive within 1 business day.

Question 5

What payment methods can I use to send money to Germany?

Accepted Answer

From Australia
• Bank Transfer — Direct transfer from your Australian bank account. The in-app "Remitter Wallet" option is a prepaid top-up that is also funded by bank transfer.

Question 6

How does my recipient receive money in Germany?

Accepted Answer

Your recipient in Germany can receive funds via:

• Bank deposit (EUR) — paid directly into your recipient's bank account.

Question 7

Does my recipient in Germany need a euro bank account?

Accepted Answer

Yes. To receive funds in Germany, your recipient needs a bank account that can receive euros (EUR), identified by an IBAN.

We pay out by bank account transfer, there's no wallet or cash-pickup option for Germany. As long as your recipient has a euro account and you have their IBAN and full name, you're ready to send.

If your recipient isn't sure of their IBAN, they can usually find it in their banking app, on a statement, or by asking their bank.

Question 8

Are there reporting or tax obligations on money received in Germany?

Accepted Answer

Any reporting obligations that apply on the recipient's side in Germany are handled by our licensed payout partner, which we have no direct control over. Kangaroo Service only works with licensed entities in every jurisdiction we operate in, so where a reporting obligation applies to your transfer, our payout partner will fulfil it as required.

Whether a particular transfer needs to be declared depends on your recipient's individual circumstances. For any taxation implications on either side of the transfer, we suggest you consult your accountant or tax adviser.

Question 9

How are euro payments to Germany delivered?

Accepted Answer

Euro payouts to Germany are delivered to the recipient's bank account within the SEPA (Single Euro Payments Area) network, the common framework that handles euro bank transfers across Europe.

To send to Germany, you'll need your recipient's:

• IBAN (International Bank Account Number). This identifies the recipient's bank and account.
• Recipient's full name as registered with the bank.

Funds are delivered to the IBAN you provide, so please confirm it carefully with your recipient before sending. If you're unsure about the details, please contact us.

The Easier Way to Send Money to Germany

How to Pay for Your Transfer to Germany

Bank Transfer

How Your Recipient Will Receive the Money in Germany

Bank Deposit

How much does it cost to send money from Australia to Germany?

Fixed Transfer Fee

Transparent Pricing

Frequently Asked Questions

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