{"id":346,"date":"2026-09-10T13:08:40","date_gmt":"2026-09-10T03:08:40","guid":{"rendered":"https:\/\/www.kangaroo-service.com\/blog\/?p=346"},"modified":"2026-09-10T13:08:40","modified_gmt":"2026-09-10T03:08:40","slug":"is-kangaroo-service-safe-honest-review","status":"publish","type":"post","link":"https:\/\/www.kangaroo-service.com\/blog\/2026\/09\/10\/is-kangaroo-service-safe-honest-review\/","title":{"rendered":"Is Kangaroo Service Safe? An Honest Review (From the People Who Run It)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you searched <em>&#8220;Kangaroo Service review&#8221;<\/em> or <em>&#8220;is Kangaroo Service safe&#8221;<\/em> before sending money to your family, good. That&#8217;s exactly what you should do before trusting anyone with your money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This post is our honest answer, written by the team who run the service, including the parts other review sites get wrong or out of date.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The short answer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Yes. Every transfer starts with a company regulated here in Australia, wherever your family is.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kangaroo Service Pty Ltd (ACN 108 996 354) is registered with AUSTRAC, Australia&#8217;s financial crime regulator, as a remittance service provider. Those obligations cover every customer and every destination we send to: the Philippines, Indonesia and everywhere else our customers&#8217; families are.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On transfers to Indonesia there&#8217;s a second layer. Our Indonesian company, PT Kangaroo Ausindo, is licensed by Bank Indonesia (licence No. 12\/55\/DASP\/18), so those transfers answer to regulators at both ends. In short: <strong>AUSTRAC registered &amp; licensed by Bank Indonesia.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;ve been sending money home for 18+ years for Filipino, Indonesian and other diaspora communities across Australia. We&#8217;re also members of ARCPA in Australia and APPUI in Indonesia, the remittance industry associations in the two countries where we&#8217;re regulated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What &#8220;regulated&#8221; actually means for you<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Being registered with AUSTRAC makes us a reporting entity under Australia&#8217;s anti-money laundering and counter-terrorism financing (AML\/CTF) laws. In practice, that means:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>We verify who you are.<\/strong> The ID check when you sign up is a small hassle. It&#8217;s also what keeps criminals out of the system your family&#8217;s money moves through.<\/li>\n\n\n\n<li><strong>We report to the regulator.<\/strong> Certain transactions and any suspicious activity must be reported to AUSTRAC. That&#8217;s a legal obligation, not a marketing line.<\/li>\n\n\n\n<li><strong>These rules apply to every transfer we send<\/strong>, whether it&#8217;s going to the Philippines, Indonesia or anywhere else. There&#8217;s no destination we serve casually.<\/li>\n\n\n\n<li><strong>Transfers to Indonesia are checked on the receiving side too.<\/strong> Bank Indonesia licenses PT Kangaroo Ausindo, which means Indonesian transfers are overseen at both ends.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How your money is protected in practice<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>The amount we quote is the amount that arrives.<\/strong> No deductions on the receiving end. This is written into our terms and applies to every transfer, to every country we send to.<\/li>\n\n\n\n<li><strong>We send when your payment clears.<\/strong> Your transfer is processed once your funds reach us, and most transfers land the same day.<\/li>\n\n\n\n<li><strong>A person replies.<\/strong> Most of our customers deal with us on WhatsApp, and the person replying is a member of our team. The team speaks English and Bahasa Indonesia, and we are on WhatsApp Monday to Friday, 9am to 5pm AEST.<\/li>\n\n\n\n<li><strong>Your personal data is handled under Australian privacy law.<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What customers say<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At the time of writing we&#8217;re rated 4.8 out of 5 on <a href=\"https:\/\/www.trustpilot.com\/review\/kangaroo-service.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a> from 131 reviews, and 96% of them are five stars.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are two, unedited, from a customer who said we could share it:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\">I have been with Kangaroo for nearly 15 years plus. It&#8217;s always good and reliable. Service on time.<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\">Obed, via Trustpilot<\/p>\n<\/blockquote>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"has-text-align-left wp-block-paragraph\">I&#8217;ve been using Kangaroo Service over the years and I am very happy with the service. Especially with the service from Ms. Siska always assist with her professionalism. Thank you so much<\/p>\n\n\n\n<p class=\"has-text-align-right wp-block-paragraph\">Eva, via Trustpilot<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">We started with Indonesia, so most of our reviewers today send there. The same team, the same exact-amount guarantee and the same AUSTRAC obligations stand behind every transfer to the Philippines and beyond.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our Trustpilot profile is public and we don&#8217;t filter it. Read the critical reviews too. That&#8217;s where you learn how a company handles problems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Where we&#8217;re honest about our limits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>We&#8217;re not a bank.<\/strong> We&#8217;re a licensed remittance provider. Your money isn&#8217;t sitting in an account with us. It&#8217;s moving to your family.<\/li>\n\n\n\n<li><strong>We don&#8217;t do &#8220;instant.&#8221;<\/strong> Most transfers land the same day. If anyone promises instant international transfers with no conditions, read the fine print.<\/li>\n\n\n\n<li><strong>Signing up takes effort.<\/strong> ID verification is required by law. You do it once.<\/li>\n\n\n\n<li><strong>We reply during business hours:<\/strong> Monday to Friday, 9am to 5pm AEST. Message us outside those hours and you&#8217;ll hear from a real person when we&#8217;re back, not a bot pretending to be us.<\/li>\n\n\n\n<li><strong>We won&#8217;t always be the cheapest on any given day.<\/strong> What we promise is that the number we quote is the number that arrives.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Why some review sites are out of date<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some third-party comparison pages still describe how Kangaroo Service worked years ago, including posting ID documents to us. That process no longer exists. Sign-up and ID verification are done online at <a href=\"https:\/\/online.kangaroo-service.com\">online.kangaroo-service.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you read something that doesn&#8217;t match what you see on our site, trust the site, or message us and ask.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Don&#8217;t take our word for it. Check us yourself<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/online.apps.austrac.gov.au\/rsr\/\" data-type=\"link\" data-id=\"https:\/\/online.apps.austrac.gov.au\/rsr\/\">AUSTRAC Remittance Sector Register<\/a>:<\/strong> search &#8220;Kangaroo Service Pty Ltd&#8221;. This is the one that covers your transfer, whatever the destination.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/abr.business.gov.au\/ABN\/View?id=108996354\" data-type=\"link\" data-id=\"https:\/\/abr.business.gov.au\/ABN\/View?id=108996354\">ASIC \/ ABN Lookup<\/a>:<\/strong> ACN 108 996 354, registered in Australia since 2004.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.bi.go.id\/id\/qrcode\/validate.aspx?tipe=PTD&amp;id=0001.001\/0016\" data-type=\"link\" data-id=\"https:\/\/www.bi.go.id\/id\/qrcode\/validate.aspx?tipe=PTD&amp;id=0001.001\/0016\">Bank Indonesia&#8217;s public register of licensed payment providers<\/a>:<\/strong> PT Kangaroo Ausindo, licence No. 12\/55\/DASP\/18, the extra layer on Indonesian transfers.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">It takes five minutes. We&#8217;d rather you did.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Ready to send money home?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"http:\/\/wa.me\/61425813751?text=Welcome+to+Kangaroo+Service%2C+How+may+we+assist+you%3F%0A%0AFrom%20URL:%20https%3A%2F%2Fwww.kangaroo-service.com%2Fblog\" data-type=\"link\" data-id=\"http:\/\/wa.me\/61425813751?text=Welcome+to+Kangaroo+Service%2C+How+may+we+assist+you%3F%0A%0AFrom%20URL:%20https%3A%2F%2Fwww.kangaroo-service.com%2Fblog\"><strong>Message us on WhatsApp<\/strong><\/a> and talk to a person first, or sign up at <a href=\"https:\/\/online.kangaroo-service.com?utm_source=blog&amp;utm_medium=organic&amp;utm_campaign=w1-trust\">online.kangaroo-service.com<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Is Kangaroo Service legit?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Kangaroo Service Pty Ltd is AUSTRAC registered in Australia, and PT Kangaroo Ausindo is licensed by Bank Indonesia (licence No. 12\/55\/DASP\/18). Both can be verified on the regulators&#8217; public registers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do you send money to the Philippines?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Transfers to the Philippines are covered by the same AUSTRAC obligations and the same exact-amount guarantee as every transfer we send.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How long has Kangaroo Service been operating?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">18+ years, serving diaspora communities across Australia.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is Kangaroo Service regulated in Indonesia?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. PT Kangaroo Ausindo holds Bank Indonesia licence No. 12\/55\/DASP\/18.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Will my family receive the full amount?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. The amount quoted is the amount received, with no deductions on the receiving end.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How do I reach a real person?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Message us on WhatsApp 61425813751 and a member of our team picks it up during business hours Monday to Friday, 9am to 5pm AEST. You can also email support@kangaroo-service.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>People search &#8220;is Kangaroo Service safe&#8221; before trusting anyone with their family&#8217;s money. Good. Here is our honest answer, written by the team who run the service, and the public registers you can check for yourself.<\/p>\n","protected":false},"author":1,"featured_media":355,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"class_list":["post-346","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-info"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Is Kangaroo Service Safe? An Honest Review (2026)<\/title>\n<meta name=\"description\" content=\"Wondering if Kangaroo Service is safe or legit? 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